Building Business Relationships
Program Description:
According to management and leadership experts, one of the most critical skills successful leaders and managers possess is emotional intelligence. Emotional intelligence is described as the way one recognizes, understands and manages one’s own emotions and the emotions of others. Low emotional intelligence can contribute to poor individual and team performance, low confidence, and ineffective communication. Conversely, high emotional intelligence in the workplace has been linked to higher sales and profitability, employee retention, and increased competency across the board. Participants in this program will strengthen their emotional intelligence to foster meaningful relationships with team members, the community, and clients.Topics: Sales, communication, emotional intelligence, business relationships
Length: 4, 3-hour sessions
Cadence: These sessions can be facilitated in-person (weekly, bi-weekly or monthly), virtually (weekly with shorter sessions), or through multi full-day workshops (consecutive days, weekly, monthly or quarterly).
Course Language: English
Recommended Group Size: 10 to 25
Location: Sessions can be held at your facilities, our team can help you secure a space, or smaller groups can be hosted at our Bethany Beach, Delaware office.
Key Components:
- Pre-Program Survey
- Access to the Nally Learning Hub
- Practical Application assignments after each session, NO BUSY WORK!
Program Sessions:
Introduction & What is Emotional Intelligence?
- Identify and align around program goals and expectations.
- Evaluate the model of emotional intelligence as described by Daniel Goleman.
- Learn how to boost emotional intelligence and evaluate your interpersonal skills to build better customer relationships.
- Become aware of your emotions and recognize how your emotions impact others.
- Accurately self-assess and self-reflect to build a strong sense of self.
- Understand how different environments and customers influence your emotional state.
- Gain techniques to reframe your thinking to create stronger connections with customers and learn a proven process to insert a “measured response.”
- Learn how to shift your mindset and leverage practical tools to drive your self-motivation.
- Implement self-management techniques for continuous improvement.
- Learn how to sense and interpret the signals a customer is sending through verbal and non- verbal communication.
- Examine ways to better understand your customer’s needs through a needs assessment conversation.
- Understand the power of empathy in building long-term business relationships.
Relationship Management & Identify Communication Breakdowns
- Learn the keys to navigate personal conflict.
- Know how to identify, establish and respect other people’s boundaries and expectations by implementing inclusive language and embracing DEI (Diversity, Equity, and Inclusion) principles.
- Understand how to positively influence your customer to meet their needs.
- Understand the harmful effects of ineffective communication.
- Examine the three common causes of communication breakdowns.
- Learn how to identify breakdowns when they occur in order to be a communication catalyst.
- Examine the five key considerations used to effectively prepare for a conversation.
- Understand the 4Cs: Connect, Communicate, Collaborate and Confirm.
- Master winning techniques to spark successful and positive communications.
- Review key communication concepts.
- Identify top program takeaways.
- Create an action plan to track progress toward building positive business relationships.